Rental Policies

Safe and Easy Check-in Process  

lATE cHECK-iNS  

All late check-ins must make prior arrangements with our office to pick up keys after office hours.  Late check-ins are considered those arriving after 5 pm. A copy of your drivers' license must be on file before lock box can be accessed.  A Seaside Vacations representative may reach out to you the day after check-in to make sure you are settled in and everything is satisfactory. If you are arriving after office hours, please be sure to arrange for after-hours check-in procedure.  

check-out procedures

Check-out is at 10 am, no exceptions.  When preparing for your departure, please: 

• clean up your unit (empty trash, place dishes in dishwasher and starting dishwasher

• place all dirty linens in the bathtub.  Leave bedspreads and mattress pads on beds. 
  

• leave the thermostat set at 74 degrees during the summer and 55 degrees during the winter.
  

•  make sure the entry door is completely shut. 
  

• DON'T FORGET to make sure you have not left any personal belongings behind.  

• You will need to return your keys, pool wristbands, and gate cards to Seaside Vacations' office at 501 Main Street when you depart.  If you do not have a key but have a code for your rental, you still need to return gate cards and pool wrist bands.  If you have nothing to return when checking out, you must call our office at 843-280-2063 to let our staff know that you have departed your rental.  If your call goes into voicemail, please leave a message including your name and rental that you have departed from. 
  

• If we have not heard from you by 10:15 am, our housekeeping staff will enter to begin cleaning. 
  

• There is a $10.00 key fee for those keys not returned. 
  

• There is a $10.00 pool wristband fee for those not returned. 
  

• There is a $50.00 fee for any gate card not returned and a $100.00 fee for any unit entry card that is not returned.

RESERVATION POLICIES AND PROCEDURES

Rates and Pricing  

The reservation price includes the base rent, linens and departure clean, rental fees (Processing Fee, Property Protection Plan, Resort and Destination Fees), and applicable taxes.  Property Protection Plan is charged on every reservation.  Accidental damage MUST be reported to management during your stay to be considered accidental.  Intentional damage of any amount that is not covered under this policy will be dealt with through conventional means by charging the guest credit card for damages, at replacement cost. Rates are subject to change without notice.  Seaside Vacations reserves the right to modify quoted rates that may have been misquoted, regardless of how the error was made.  A quote is not a legally binding contract.  Fees may be built into the rental and not subject to discounts or refunds.

Payments  

A minimum rental payment of 50% is due on the initial day of the reservation.  If this initial deposit is not received within 24 hours of booking, your reservation will be cancelled.  The balance of the reservation amount is due 30 days before arrival date.  If a reservation is made less than 30 days prior to the arrival date, the entire amount is due when the reservation is made. A payment schedule of the reservation is provided during the booking process.  This information is also available on your reservation confirmation, Visa, MasterCard, Discover, and American Express are accepted.  Also accepted are Cashier’s Checks, Certified Checks, Money Orders, Travelers Checks, and cash.  Payments by personal check must be received more than 30 days prior to arrival.  There is a $55 bank fee charge for returned checks.  The balance of the reservation is due 30 days prior to the arrival date.  If a credit card was used for the deposit, that card will automatically be charged for all future payments, unless otherwise notified and requested by the guest for other arrangements. As the owner of rental deposit funds, any interest benefits of these funds which accrue in an interest-bearing account will be paid to Seaside Vacations.

Rental Age Requirement  

Seaside Vacations' policy is to rent to families and responsible adults.  Seaside Vacations DOES NOT rent to individuals, students, or groups under the age of 25.  This policy includes reservations made by parents who do not check-in, and, or who leave overnight during the length of the stay.  THERE ARE NO EXCEPTIONS!  Parents must always accompany their children under the age of 25.  We will rent to NO single or groups under the age of 25 unless accompanied by 2 parents or legal guardians.  Seaside Vacations reserves the right to charge a refundable $1,000 damage deposit.  We also reserve the right to check IDs and refuse admittance to our rental units.  All parents or legal guardians must be staying in the rental unit during the entire rental period.  Our rental properties are monitored for violations of this policy.  In the event of a violation of this policy, violators will be evicted, all rental monies will be forfeited, and additional charges may apply.

TERMS AND CONDITIONS

Cancellation Policy   

If cancelling a reservation 30 days prior to your arrival, payments received minus a $150.00 service and handling charge will be refunded.  If cancellation is received less than 30 days from arrival, there will be no refund unless the rental unit is re-rented at the same rate for the same period.  If the unit is re-rented, you will be refunded payments made minus a $150.00 service and handling charge.  If the unit is not re-rented, there will be no refund.  If you purchased travel insurance, travel insurance will not be refunded.

Travel Insurance   

Seaside Vacations has contracted with Red Sky Travel Insurance in order to offer Travel Protection Insurance to our guests. Your Lease Agreement will include this optional coverage, which will cost only 7.75% of your total rental amount.  The insurance coverage not only protects your vacation investment against hurricanes, but also covers other unanticipated circumstances which could cause cancellation/interruption of your trip.  Please refer to the policy for exact coverage.  Travel insurance premiums are non-refundable. *Please refer to additional information below under Travel Protection.

Hurricanes, Tropical Storms, Trip Interruptions   

No refunds will be made due to hurricanes or tropical storms, even in the event of mandatory evacuations.  We strongly urge that you purchase travel insurance, especially for stays during hurricane season (June 1 through November 30).  Refunds are only given for a mandatory evacuation unless you have purchased travel insurance, which will be provided through the provider listed above.  There are management companies for each condo building and Seaside Vacations holds no responsibility or decisions made in regard to buildings having to shut off electricity, water, elevators, and other utilities in advance of a mandatory evacuation without notification to Seaside Vacations.  If a decision is made by the guest to not evacuate, please understand that it is possible you will be without utilities and other emergency services. Travel insurance is also to protect yourself in the event of family emergencies such as illness or death in the family, as well as emergency assistance and travel services.

Property Protection Plan/Security Deposit   

As part of your stay, you may purchase the Property Protection plan designed to cover unintentional damages to the rental property interior that occur during your stay. If purchased, the policy will pay a maximum benefit of $1200. Any damages that exceed $1200 will be charged to the credit card on file. This property protection plan can be purchased for $65.00 per rental.  Please report any damage to the unit as soon as it occurs so that we may be able to access and/or minimize the extent of the damages. If you do NOT purchase a property protection plan, a security deposit of at least $500 will be paid in full when making your final payment and returned via check or credit card within 4 weeks after your departure. Furthermore, Seaside Vacations reserves the right to a charge of $100.00 per person security deposit. Such right is solely at the discretion of Seaside Vacations and shall be paid at the time of check-in.

Accommodations   

There is a maximum occupancy in your rental.  In accordance with fire and safety codes, rental units cannot exceed the maximum occupancy listed on the confirmation or description regardless of beds available.  The number in the rental party cannot exceed the number of people the unit sleeps.  This does not include infants in cribs.  If you have more staying in the rental than the maximum occupancy, you can be evicted with no refund.

Housekeeping   

Your vacation rental will be cleaned prior to your arrival and again after your departure.  You should find your unit cleaned upon arrival.  If you find that your unit is not cleaned properly, please call us and we will have housekeeping come and take care of the problem.  DO NOT wait until your departure to advise us that the rental was not cleaned when you arrived.  No discount or refund will be given for unsatisfactory cleaning.  You will be responsible for leaving the unit in good condition at checkout.  Cleaning fees will be charged to your account if excessive cleaning is required after your departure.  We respectfully request that you remember that you are staying in someone else's home.  Please give it the care and respect that you would give your own home.

Kitchens   

Maintenance   

Seaside Vacations will assist you with any maintenance required to your rental unit during your stay.  Please call Seaside Vacations at 843-280-2063 to report any maintenance issues pertaining to the rental unit.  Service calls are billed to the individual owner of the property you are renting.  Any unwarranted service calls will be charged to the guest.  Units are in "as is" condition.  TVs, appliances, air conditioning equipment or any items of electrical or mechanical nature are not guaranteed.  Repairs will be made as soon as possible.  There are NO refunds issued for maintenance required during your stay.  Seaside Vacations, building management, and approved Vendors reserve the right to enter the property during your stay for maintenance reasons including emergency, routine, and preventative maintenance.

Construction   

Amenities   

Seaside Vacations is not responsible for any building amenities.  These amenities are provided and serviced by an HOA or management company.  There will be no refunds issued for any loss of use of building amenities during your stay.

Rental Furnishings  

All vacation rental properties are privately owned and are furnished and equipped by their owners.  Seaside Vacations cannot make any changes to the furnishings or equipment provided by the owner.  If you require special appliances or equipment, such as hair dryers, please bring them with you  Furnishings and equipment are subject to change without notice.  Furnishings and equipment may not be moved or relocated.  Please leave the property as you found it.  Charge can be incurred.  Refunds will not be issued for a change that has occurred in the unit.  We do not warranty bed sizes or furnishing to any rental.

Internet Issues  

Lost and Found   

Any food items or products left behind, non-food or perishable, will be disposed of immediately by housekeeping.  If any other personals are left behind, please notify our office within 1 week of your departure.  There is a $35.00 service fee plus shipping and postage that will be added to your credit card if you ask for any personal items to be returned to you.  After 7 days from your departure, these items will be discarded.  Depending on the size of these items, they will be mailed via USPS or UPS.

Smoking    

All of our units are non-smoking, including the balcony.  There are certain properties that have designated smoking areas and some that are smoke-free.  If evidence of smoking is found in your rental, there will be a minimum fee of $500 and you may be evicted from the rental property without a refund.

Parking    

Parking is limited to 2 cars for most condo rental properties.  SOME 4-bedroom properties allow 3 parking passes.  Houses also have parking passes and limitations.  The number of parking passes allowed on each property is the decision of the property's HOA and management company.  Parking passes must always be displayed on the rear-view mirror of your vehicle.  Please do not request additional parking passes.  Motorcycles, trailers, golf carts, campers, oversized vehicles, boats, etc. are not allowed at many rental properties.  Many properties have parking garages with varying height clearances.  If motorcycles are allowed at your rental, the parking for the motorcycles is across the street in an unsecured parking lot for that property.  There will be no refunds for parking restrictions at your rental property during your stay.  Seaside Vacations is not responsible for any damage, theft, towing, or injury related to vehicles parked at any property or on the property of Seaside Vacations located at 501 Main Street, or the overflow parking lot located on 1st Avenue North in North Myrtle Beach.

Lock-Outs    

Pets    

Pets are not allowed on any property that is not designated as pet friendly.  Many properties allow OWNERS to have pets with them, but renters are NOT allowed to have pets on the property.  If you have a pet with you on a property that is not designated as a pet friendly property, you will be asked to leave the property or remove the pet immediately.  You will incur an additional charge for carpet cleaning, upholstery cleaning, and flea spray if evidence of a pet is found.  When you check in, if you have a pet with you and your rental is at a non-designated pet friendly property, you will not be allowed to check in and your money will not be refunded.

Additional Rental Items   

Advanced Reservations   

Reservations are accepted up to one year in advance.  This year's guests have the first option for the same week/same property next year.  If not reserved for the next year, that week will be available the Monday after the current guest checks out.  Seaside Vacations cannot guarantee rates for the next year.  Our rates are set for the following year, a confirmation will be emailed to you.

Other Important Things to Remember  

• The discharge of Fireworks is unlawful in all areas of North Myrtle Beach, including the beach.  Besides civil penalties, occupancy of rental unit will be immediately terminated without any refund. 
  

• Towels, bathing suits, and any other items shall not be hung from any balcony railings. 

• The feeding of birds from a balcony is prohibited.                                                                                       

• The use of any BAR-B-Q grills is prohibited anywhere on the property, unless such area is provided by the complex your are renting.                                                                                               

• Fires and fire pits are not allowed on the beach.

Hurricanes 

When hurricanes threaten the area, it is imperative that you adhere to the instructions of Seaside Vacations and the local authorities.  When a Hurricane WATCH is issued, you should begin preparations for possible evacuation. Seaside Vacations will monitor the storm along with local authorities and the National Hurricane Center. When the probability of a hit becomes likely, Horry County will issue a MANDATORY EVACUATION. EVACUATION IS REQUIRED WHENEVER A MANDATORY EVACUATION IS ISSUED BY HORRY COUNTY OFFICIALS. You should pack all belongings, including food, and evacuate immediately. Neither Seaside Vacations nor the property owner will be responsible for any items you may leave behind.

*Travel Protection: 

There will be NO REFUNDS OR CREDITS FOR HURRICANE EVACUATIONS. Whether you own property, run a business, or rent property, the threat of a hurricane is always present, and we all assume this risk. Therefore, we suggest you consider Travel Protection Insurance to secure your vacation investment.  Red Sky link.   https://www.redskyinsurance.com/    This insurance coverage not only protects your vacation investment against hurricanes but also covers other unforeseen circumstances which could cause cancellation of your trip and forfeiture of payments. It even covers some circumstances which affect other members of your group who would be vacationing with you. Following is a summary of the features of this insurance coverage.

INSURANCE COVERAGE BY RED SKY:

• TRIP CANCELLATION AND INTERRUPTION:  Pays for nonrefundable payments and certain extra costs if your trip must be canceled or interrupted for unforeseen injury, sickness, or death. It also covers unforeseen circumstances such as severe weather, summons to jury duty or other covered events. This includes coverage for lost days of your vacation due to MANDATORY EVACUATION orders issued by Horry County officials.
• TRAVEL DELAYS:  Covers certain expenses if your trip is delayed 12 hours or more.

• How do I obtain coverage? You will be offered this coverage when you make your reservation. Your Lease Agreement will include the fee for this coverage. Simply pay the amount indicated on your Lease with your initial deposit.  If you do not desire this protection, sign the lease where indicated to decline coverage. Otherwise, you will be covered and charged.
• When is my coverage effective? Your coverage begins when Seaside Vacations receives your payment and signed Lease Agreement.
• Whom do I call with questions? Feel free to call Red Sky Travel insurance directly at 866-889-7409. They have an excellent customer support staff who are prepared to answer all your questions.
• How would I make a claim? Your insurance coverage is administered through Red Sky. Simply call 866-889-7409 or visit their website at http://www.trippreserver.com/    
  

Price Adjustments: Additional fees and taxes will be added on to the rental rates listed.  Seaside Vacations reserves the right to adjust pricing at their discretion prior to a reservation being made.

DISCLAIMER: Seaside Vacations reserves the right to make changes, corrections, and additions to literature and rates without previous notification.  We make every effort to ensure that the information provided on our website is correct.  If errors and omissions exist, we reserve the right to correct such errors.  Future promotions or specials are not applicable after booking.  In the event of a rental being removed from our rental program, or any other unforeseen circumstances, Seaside Vacations reserves the right to change your accommodations to a comparable rental unit.  Seaside Vacations is not liable for any loss of personal items, damages, or injury during your stay.